Terms & Conditions

Welcome to TriShiva Collection. These Terms & Conditions govern your use of our website trishiva.com and our services.

By accessing our website or purchasing products from us, you agree to be bound by these Terms & Conditions.

1. Overview

This website is operated by TriShiva Collection. Throughout the site, the terms “we”, “us”, and “our” refer to TriShiva Collection.

By using our website or purchasing our products, you agree to all applicable policies, terms, and conditions mentioned on this website.

2. Eligibility to Use

By using this website, you confirm that:

• You are at least 18 years old

• You are legally capable of entering into binding agreements

• You will not use our website or services for any illegal or unauthorized purpose

3. Products & Services

TriShiva Collection offers sarees and ethnic fashion products online across India.

• Product availability may change without prior notice

• Product specifications may vary slightly from the images shown

• Minor color variations may occur due to lighting, photography, or different screen settings

• We reserve the right to modify, replace, or discontinue products at any time

4. Orders & Billing

We reserve the right to:

• Refuse or cancel any order at our discretion

• Limit the quantity of products purchased per order or customer

• Cancel orders in case of pricing, inventory, payment, or technical errors

Customers agree to provide accurate, complete, and updated information while placing an order.

5. Returns & Defective Products

• Defective, damaged, or incorrect products must be reported within 3 days of delivery

• A clear and continuous unboxing video is mandatory

• Product images showing the issue may also be required

Approved cases may be resolved through:

• Product Replacement

• Store Credit / Gift Card

For complete information, please refer to our Return, Refund & Cancellation Policy.

6. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timeframe displayed on our website.

However:

• Delivery times may vary depending on location and courier services

• Delays may occur due to weather, holidays, logistics, natural events, or other circumstances beyond our control

• TriShiva Collection is not responsible for delays caused by third-party courier or logistics providers after dispatch

Jurisdiction: Surat, Gujarat, India

7. Order Cancellation

Ready-to-Ship Products

Orders cannot be cancelled once placed.

Made-to-Order / Customized Products

Cancellation is allowed within 24 hours of placing the order only.

After 24 hours, cancellation will not be possible.

✔ Approved cancellations will be issued as Store Credit only.

8. Pricing & Modifications

• Product prices may change without prior notice

• We reserve the right to modify or discontinue products at any time

• We may correct pricing, product descriptions, or technical errors when identified

• We are not responsible for information that may become outdated or contain unintentional errors

9. User Content & Reviews

If you submit reviews, feedback, photographs, or other content to TriShiva Collection:

• You confirm that the content is lawful and does not violate the rights of others

• You grant us permission to display or use such content for website, promotional, or marketing purposes

• We reserve the right to remove content that is inappropriate, misleading, offensive, or violates our policies

10. Third-Party Services

Our website may use third-party services, including:

• Payment gateways

• Courier and shipping providers

• Website applications and service providers

Third-party services may have their own terms and privacy policies. TriShiva Collection is not responsible for the independent policies or actions of third-party service providers.

11. Prohibited Uses

You are prohibited from using our website to:

• Violate any applicable laws or regulations

• Misuse or attempt to disrupt the website

• Upload harmful code, viruses, or spam

• Attempt unauthorized access to our systems

• Infringe intellectual property or other legal rights

• Engage in fraudulent or abusive activities

Violation of these Terms may result in suspension or termination of access to our website and services.

12. Disclaimer of Liability

Our products and services are provided on an “as available” basis.

To the extent permitted by applicable law, TriShiva Collection is not responsible for:

• Indirect or incidental damages

• Losses caused by delivery or logistics delays

• Temporary website downtime or service interruptions

• Events or circumstances beyond our reasonable control

13. Indemnification

You agree to indemnify and hold TriShiva Collection, its owners, employees, and service providers harmless from claims, losses, liabilities, or expenses arising from your misuse of the website, violation of these Terms, or violation of any applicable law or third-party rights.

14. Termination

We reserve the right to suspend or terminate access to our website or services if a user violates these Terms & Conditions or engages in fraudulent, abusive, or unlawful activities.

15. Governing Law

These Terms & Conditions are governed by the laws of India.

Exclusive Jurisdiction: Surat, Gujarat, India.

16. Changes to Terms

TriShiva Collection may update or modify these Terms & Conditions at any time.

Any updated version will be published on this page. Your continued use of the website after changes are posted means you accept the updated Terms.

17. Contact Information

For questions regarding these Terms & Conditions, please contact us:

TriShiva Collection
📧 Email: trishivasarees@gmail.com
📱 Mobile: +91 82005 50929
🌐 Website: trishiva.com

Support Hours:
Monday – Saturday | 10:00 AM – 6:00 PM