Refund policy

Return, Refund & Cancellation Policy

At TriShiva Collection, we value your trust and strive to provide a smooth, transparent, and premium shopping experience for sarees and ethnic wear.

As many of our products are handcrafted, customized, or made-to-order, we request you to carefully read this policy before placing an order on trishiva.com.

1. Return & Exchange Eligibility

We accept return or exchange requests only under the following conditions:

You received the wrong product
The product has a manufacturing defect
The product was damaged during transit

Return Request Window

You must raise a return or exchange request within 3 days of delivery.

Mandatory Proof Requirement

To process your request, you must provide:

A clear, continuous unboxing video with no cuts
Clear photos showing the product and the issue

❗ Requests without an unboxing video will not be accepted.

2. Non-Returnable & Non-Exchangeable Items

The following products are not eligible for return or exchange:

Custom-made or made-to-order sarees/blouses
Products disliked after delivery due to personal preference
Size or fitting issues
Minor color variations caused by lighting or screen settings
Used, washed, altered, or damaged products after delivery
Products without original tags or packaging
Sale items with 20% or more discount, unless the product is defective

3. Exchange Options

If your return or exchange request is approved, you may choose:

Product Replacement, subject to availability
Store Credit / Gift Card for future purchases

4. Refund Policy – Store Credit Only

We do not provide refunds to bank accounts, credit cards, debit cards, or other original payment methods.

For approved refund cases, the amount will be issued as Store Credit or Gift Card only.

Store Credit Validity

Store Credit is valid for 90 days
Expired Store Credit cannot be extended

5. Order Cancellation Policy

Ready-to-Ship Products

Orders cannot be cancelled once they have been placed.

Made-to-Order / Customized Products

Cancellation is allowed within 24 hours of placing the order only.

After 24 hours, cancellation will not be possible.

✔ Approved cancellations will be issued as Store Credit only.

6. Return Shipping Policy

If the issue is from our side, such as receiving a wrong or damaged product, we will assist you with the return process.
Customers are required to ship the product back for exchange or inspection.
🚫 Currently, TriShiva Collection does not offer reverse pickup.

7. How to Request a Return / Exchange

Follow these steps:

Email us within 3 days of delivery at trishivasarees@gmail.com
Include your:
- Order ID
- Reason for return/exchange
- Unboxing video
- Clear product images
Wait for approval from our team
Ship the product to the return address provided by our team
After inspection, an approved replacement or store credit will be issued

8. Important Guidelines

Products must be unused, unwashed, and unaltered
Returns sent without prior approval will be rejected
Any dispute regarding the delivered product must be raised within 48 hours of delivery
The final decision will be based on our quality inspection
Customers must retain the original packaging and tags until the return/exchange process is completed