Shipping policy

  • Shipping Policy

    At TriShiva Collection, we are committed to delivering your sarees and ethnic wear safely, transparently, and efficiently across India and to selected international destinations.

    1. Shipping Coverage

    We offer shipping:

    • Across all locations in India

    • International shipping to selected countries

    ❗ Please note:

    • We do not deliver to P.O. Box addresses

    • Customers must provide a complete and accurate address with a valid PIN/ZIP code

    2. Delivery Timelines

    Order Processing & Dispatch

    • Standard Orders: 7–10 working days

    • Made-to-Order / Customized Products: 40–50 working days

    Important Notes

    • Delivery and processing timelines are approximate and may vary

    • If an order contains multiple products, the longest applicable processing timeline may apply

    3. Delivery Schedule

    • Deliveries are generally attempted during standard courier working hours

    • Delivery schedules depend on the destination and courier service

    • Weekend or holiday delivery may not be available in certain locations

    4. Custom Orders & Alterations

    For customized products:

    • Measurements may be collected through video consultation when required

    • Minor fitting adjustments, if needed, should be completed locally by the customer

    Before dispatch:

    • Product images or relevant details may be shared with the customer

    • If confirmation is required and no response is received within 24 hours, the order may be shipped based on the available order details

    5. Shipping Charges

    Shipping charges are calculated at checkout based on factors such as:

    • Package weight

    • Delivery location

    • Shipping method

    • Destination country for international orders

    Package weight may be rounded according to courier standards.

    6. Tracking Your Order

    Once your order has been dispatched, you may receive:

    • Tracking number

    • Courier details

    • Estimated delivery information

    Tracking updates depend on the courier service.

    7. Address Changes

    Address changes may be requested within 24 hours of placing the order.

    📧 Email us at trishivasarees@gmail.com
    📱 Mobile: +91 82005 50929

    ❗ Address changes may not be possible after the order has been dispatched.

    8. Incorrect Address Responsibility

    Customers are responsible for providing accurate and complete shipping information.

    If an order cannot be delivered because of an incorrect or incomplete address, the customer may be responsible for:

    • Re-delivery charges

    • Additional shipping costs

    • Loss or return-related charges

    9. Delivery to Hotels, Hostels & Institutions

    Orders delivered to temporary addresses such as hotels, hostels, offices, or institutions are placed at the customer's responsibility.

    Customers should ensure that the receiving person or facility is available to accept the package.

    If delivery is refused or the package is returned due to the customer's failure to accept it, additional charges may apply.

    10. Delivery Attempts

    Courier partners may make multiple delivery attempts according to their delivery policies.

    If delivery cannot be completed after the applicable attempts, the customer may be required to coordinate with the courier or collect the package from the designated courier facility.

    11. Shipping Insurance & Transit Risk

    Where applicable, shipments may be covered against loss or damage during transit.

    If your package is damaged or lost during transit, please contact us as soon as possible with your:

    • Order ID

    • Tracking details

    • Unboxing video and photographs, where applicable

    After delivery has been successfully confirmed, TriShiva Collection is generally not responsible for theft, loss, or damage occurring after delivery.

    Lost Packages

    For packages reported as lost, we may initiate an investigation with the courier partner.

    The investigation may take up to 15 working days or longer depending on the courier.

    After confirmation of loss, an appropriate resolution such as replacement or reshipment may be provided, subject to availability.

    12. Delays & Force Majeure

    TriShiva Collection is not responsible for delays caused by circumstances beyond our reasonable control, including:

    • Courier or logistics delays

    • Customs clearance

    • Natural disasters

    • Severe weather

    • Government restrictions

    • Strikes or transportation disruptions

    • Unforeseen operational issues

    No compensation will be provided solely for delivery delays.

    13. Customs Duties & Taxes – International Orders

    For international orders:

    • Customs duties, VAT, import taxes, and other applicable charges are not included in the product price or shipping charge unless specifically stated

    • Any such charges are the responsibility of the customer

    • Customers are responsible for complying with the import regulations of their destination country

    14. Payment Guidelines

    For international orders, payment and shipping arrangements will be processed in accordance with applicable Indian laws, payment gateway requirements, and foreign exchange regulations.

    Domestic orders are processed in Indian Rupees (INR).

    15. Policy Updates

    TriShiva Collection reserves the right to update or modify this Shipping Policy at any time.

    Any changes will be published on this page and will become effective once posted.

    16. Contact Us

    For any shipping-related questions, please contact us:

    TriShiva Collection
    📧 Email: trishivasarees@gmail.com
    📱 Mobile: +91 82005 50929
    🌐 Website: trishiva.com

    Support Hours:
    Monday – Saturday | 10:00 AM – 6:00 PM